Refund Policy

1. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days from the date of purchase without giving any reason, in accordance with Directive 2011/83/EU.

To exercise your right of withdrawal, you must notify us within 14 days by contacting: support@piggo.host

2. Effect of Withdrawal After Service Activation

Piggo provides digital hosting services that begin immediately upon activation.

If you request immediate activation of your server, you acknowledge that:

• Service performance begins at your request
• You may be liable for payment corresponding to the portion of the service already provided before withdrawal

If significant service usage has occurred, we may deduct proportional costs based on actual usage (RAM consumption and uptime) up to the date of withdrawal.

3. Refund Processing

Approved refunds will be processed through the original payment method within 14 days after confirmation.

4. Exclusions

Refunds may be refused in cases of:

• Abuse of service
• Fraudulent activity
• Violation of Terms of Service
• Accounts suspended for policy breaches

5. Billing Errors

If you believe a billing error occurred, contact us within 14 days of the invoice date.